For delivery on clothing items please allow up to 4 working days, this allows us time to process and pack your order but it is often quicker. All items are sent by First Class Delivery.
Royal Mail states 94% of first class items will be delivered next day but please allow up to 3 working days for delivery.
A signature is not required upon delivery, if no one is available to take delivery of the item, Royal Mail will leave a card so you can arrange re-delivery. You will receive an email confirming dispatch of an item within 24 hours of us sending your item.
If you are local, can buy online and collect at the address below at your convenience. Just select then free collection option at the checkout.
RETURNS & EXCHANGES
We really hope you love your items when you receive them but if for any reason you do need to return something, you can do so within subject to the following conditions:
It is within 14 days OF THE ORDER DATE.
The item has not been worn and all tags are still attached and have not betampered with.
It is folded neatly into the original packaging and including any tags, dustbags and boxes it came with.
HOW DO I RETURN AN ITEM?
Repack item/items being returned in original packaging with original labels and tags still attached.Labels must not have been cut off. There must be no make up, deoderant marks, pet hairs or smell of cigarette smoke on clothes you wish to return. Cancelled items must have internal packaging unopened.
Complete the returns form which you received with your delivery, including reasons for return.
The method of delivery for returns is up to the customer. For your own security, a tracked method is advised. Please keep a certificate of posting as proof of your return for your own records.
Once we have received your return we will inspect it and you will be notified during this process with regard to the status of your request.
Returns should be addressed to:
Through the Looking Glass
3 Old Broadway
COST OF RETURNS
We only refund the cost of the items returned, we do not refund postage costs.
If an item is in anyway faulty we will refund the cost of your return postage, Royal Mail/Post Office 2nd Class delivery only. Otherwise, the return postage is paid by the customer.
We will cover the postal costs of ONE exchange after that the cost of postage will be covered by the customer.
How do I return a faulty item?
If you have received a faulty item and would like a refund, please send us an email at
Once you have notified us about your faulty item, please follow instructions in the above section ‘How to return an item’.
We will examine the faulty product and be in touch with information of what refund or replacement you are entitled to via email. Please note that all pre-loved items have been pre-owned and, unless otherwise stated, worn therefore may have slight imperfections. Any marks or imperfections are cited in the item description and do not render the item faulty.
Please allow 14 days from the day the parcel is posted back to us for an update on the progress of your refund or replacement.
HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?
When returning a product we will email you with confirmation of your entitlement for a refund within 14 days from the day the parcel is posted back to us. For the refund to enter your account, please allow up to 28 days from the first email sent by you to notify us of the return.
Faulty items will be fully refunded, including delivery charges for sending the item. Please note, if there is more than the faulty item being returned at the same time, the delivery charge will not be refunded.
Please to retain a certificate of posting for returned goods in the event that we do not receive them, as we will ask for this as proof of postage. TTLG reserves the right to refuse a refund if you are unable to provide us with this documentation.
Any refunds are issued using the same method of payment originally used for purchase of goods. Please note once a refund has been actioned via PayPal it can take up to 5 working days to show in your account.
Any questions, please just get in touch.
firstname.lastname@example.org – we aim to get back to you within 2 working days
Through the Looking Glass
3 Old Broadway